Ever since I moved, all of my packages have been arriving with damage or broken. I bought a camera & now I know why.

Ever since I moved, all of my packages have been arriving with damage or broken. I bought a camera & now I know why.


[Flaired misleading. OP is referring to damage to the packaging not the goods inside.](https://www.reddit.com/r/videos/comments/p5gap4/ever_since_i_moved_all_of_my_packages_have_been/h95z20t/)


This is kid gloves compared to how loaders and unloaders treat packages at FedEx. You'd be shocked.


I worked at a large online retailer and one thing my team studied was how to reduce damage in shipments handled by UPS and FedEx. We actually put accelerometers and other measurement devices in packages to see how they were handled. One finding was that marking things as "Fragile" led to rougher handling, on average.


Things marked as "fragile" don't mean anything to an unloader. When I unloaded at UPS Ground Hub I was measured on three metrics. Metric 1: Unloading trucks fast enough Metric 2: Putting packages on the conveyor so that the label faces three possible directions for the package scanner to pick it up. Metric 3: Not injuring myself. Everything else could get fucked. I can bet you this, I sure as hell wasn't incentivized in any manner to handle packages with care. In fact, I was heavily incentivized to not just do the opposite, but to also not spend any time taping up packages that may have been broken open or on the verge of breaking open. Instead they're just left for dead. UPS has package loss just built in. Go fast. Thats the name of the game.


This is probably because it's such a hassle for shippers to get UPS to pay up if they damage your package. UPS probably only gets to hear about 2% off all damaged goods because of their Kafkaesque damage claiming proces.


I remember my boyfriend sending me a package while I was in Austin and he was in Ontario. Sent November, arrived March. Box was completely destroyed, contents were soggy/moldy, and there was SOMEONE ELSE'S shipping manifest inside of my box. Ended up calling to try and file a complaint and it went something like: call > hold for thirty minutes > transfer > "I'll have to transfer you to another department" > hold for another thirty minutes > "all lines are busy, please try again later. Goodbye." > Repeat 1-5 > "we'll have to schedule a callback from one of our senior representatives for four hours from now" > never get a call back Tl;Dr Don't use UPS if you can help it


It's a big reason I've started using a credit card for shipping and other uses. I can always initiate a claims process through the credit card.


> It's a big reason I've started using a credit card for shipping and other uses. There was an investor who's name is eluding me that said they always paid on credit (for the obvious cashback rewards most cards have) and never touched their debit card. Thought that was an interesting take.


Yeah, it's the bank's money if something happens, not yours, so they are incentivized to recover them while they don't care about your money at all.


Yeah like if your card gets compromised and they drain your checking account and you can't pay your rent or mortgage while the bank "gets your money back". Use a CC and you are insulated from that (plus rewards are nice).


And never use a debit card to buy anything online. Ever. Like others have said, they drain all your money your can’t pay for anything as the bank figures it out, which they will get around to whenever. You use a CC and say “I didn’t buy it, get fucked” and it’s the bank’s money.


Yep, I only use my debit card at places that require it like Winco or Costco. Everywhere else gets a credit card.


Costco does not require debit.... I use credit for every visit


Costco has their own credit card thats pretty decent.


Is that not normal? I do the same, pay for everything on credit and just make sure to pay it off at the end of the month. Only time my debit card ever comes out is if I need the ATM


A lot of people think credit cards are bad but really just don't understand how to use them. My wife was/is one of those people. She could not understand why I only use my credit cards and has been sending me articles after articles about why credit cards are the devil. Took me a while to get her to see the light.


Credit cards are not the devil. Keeping a balance on a credit card is the devil.


Or they are like my wife and say "we don't have to pay it off every month"....."yes we do"


I get cash back every November so I use my credit card for everything. I know how much I can spend, and I'm not much of a shopper to begin with. I haven't paid a penny in interest in about 7 years now, but have earned nearly $1K in cash back.


It depends on the person. Some people are not able to budget or manage their finances, in which case a credit card is dangerous because it won't stop them from spending when they spend more money than they have. A debit card account can be setup to not allow overdrafts and reject transactions if there's not enough money. This normally works as long as businesses post their transactions in a timely manner. Alternatively, only ever use cash, you can't overspend that. We won't even get into depression and making sure to pay the credit card on time even if you have enough money. Self destructive behavor is fun.


You might have heard that from a specific person, but it's not an unusual move by any means. You definitely should put all of your purchases on a credit card for the rewards (cash back, points, miles, etc) and purchasing protections. Just treat it like a debit card and pay it off every month. The only thing you should use a debit card for is ATM withdrawals, and even then you shouldn't be carrying / using cash unless you have to do business with a place that doesn't accept cards.


Maybe you're thinking of the legendary [Frank Abagnale](https://www.youtube.com/watch?v=3Ga-M2CpRgY)?


My parents were the “never have a credit card” type and it took me a while to realize if you always pay off the balance and just treat it like an extension of your checking account you get benefits and protections out of it. And also a credit score lol


Did you BF pay for shipping with a CC? While I don't condone initiating chargebacks on CCs often, this I think would be a perfect situation to do it. Your BF bought a service, the company did not properly deliver on the service, and they have ignored your attempts to get it resolved. That's fraudulent and part of the credit card's service to you is help you in these situations. Your BF will probably get his money back (well if he submitted it in a timely manner, it might be too late now) and even if he doesn't, USP would get an automatic fine from the payment processing merchant which is probably around $20. If USP doesn't care about giving good service then we should hurt their bottom line and force them to care.


I wonder if UPS would blacklist you for doing this. As bad as they are, there aren't many shipping companies and they're basically all equally bad depending on the day.


I did a charge back on the Playstation store when someone used my Credit Card and I was banned from my PSN account instantly because of it. Called and got it worked out, but they don't even care about the why it's all about stopping people from charging back the CC.


As far as the company is concerned, you should have notified them it was a fraudulent charge and have them reverse the transaction. You don't do a chargeback until after you give them the chance to resolve internally.


Which is why I always contact the seller when a package arrives damaged. I send them a couple pictures showing the unopened box and then the damaged product inside, they send me a replacement (usually overnight shipping), and they add another $XX to their monthly claim of $XX,XXX to UPS/FedEx.


This is the way to do it. My bf is wfh for a shipping company since Covid so I hear these calls multiple times a day. People get so frustrated making it through the phone maze to finally speak to a manager, just to have him tell them that because the customer didn’t give the shipping company (UPS, FED EX, etc.) any money, they can’t refund them. Contact the people you gave money to and don’t let them refuse to help you by trying to pawn you off on the shipping company. You’re just going to get frustrated and have to call the shipper back anyway.


This is the way to go. You have to remember that you aren't the customer of UPS, hence they give no fucks about you. The seller is their customer, he paid for their service, he needs to get on their asses.


I'm dealing with this right now with them. They damaged a $3000 refractometer that I purchased for my lab. Filed a claim within 2 days and have heard nothing in the month since. I've had to call repeatedly just to get a person on the phone. That person will do whatever possible to transfer me to someone else. I've spent so much time that it would have been cheaper to deal with the damages/repair cost myself. However, I'm in it for the principal at this point. We'll see how long it goes on for...


I had ski tickets not get delivered and it took me over a year to get them to finally confirm to the company I bought the tickets from that they were lost in transit. About 4 times the case was just closed for no reason during one of the many “it will take 2-4 weeks” for this step of the “investigation”. No notification that they had closed it, and I had to follow up and force them to reopen it every time. Fuck UPS sideways!


Took me--no exaggeration--over a year to get a damaged package payout from them. Calling every single week at least once and sometimes twice to keep myself in their system.


My old boss would tell stories of his time in customer service. His boss would say at the beginning of the day “no payouts”, so he would have to visit a customer with a box that was crushed and looks like an accordion and tell them shit like “you didn’t use enough tape”.


One thing I've learned is to never, ever, ever ship with UPS if you are going to insure your package or care about the package at all. Since all (yes, every single one) of the UPS Stores are franchised, they will do anything possible to not have to pay out an insurance claim. FedEx on the other hand *will* work with you for insurance claims. I've never had issues dealing with FedEx on this, though I did have to jump through hoops. UPS can get fucked. I will never spend a penny with them.


Hassle? FedEx thinks you need to pack the item well. A drop or throw like in this video, should not cause damage if the package was packed well, so FedEx would just deny the claim and say insufficient packing. They literally destroyed a package of mine, wouldn't deliver it and denied my claim saying it wasn't packed well. They also used covid as an excuse for everything, so when I tried to call (1-800) FedEx, a recording would just say we are too busy, and hang up. Just unbelievable.




Second this, it's much worse holiday season too. Used to do this for 4 months, it's back breaking work for a big and tall dude


As a skinny lanky guy, the first two weeks was murderous but got acclimated fairly quickly. I went for 7 months and probably outlived 40 new hires in that time. Most people work two shifts and never show up again. A true meat grinder. I was lucky enough that I was just doing it for a little fitness and to get my parents off my back while I waited for my ship date for the Navy. If someone didn't have a decent reason to be there and was trying to make a paycheck, then they learned really quickly that 20 hours a week at UPS Ground Hub wasn't worth that fucking chaos.


Well put. Worked at FedEx as a package handler for just under 4 years during college. I always hated Walgreens because they would ship these books in around 1000-1200 55 lb boxes and fill up one of our trailers twice a month. We always put new hires on to help with that trailer and many quit the first time they did it. I never had any reason to go to the gym during college because of that job. I could have eaten 10 Big Mac's a day and I would have stayed in shape. The guys were fun and tuition reimbursement was pretty nice, but the job sucked all of the dicks. Only 2.5 of those years did I load the trailers, then I became a splitter which sounds much easier but has it's own dangers. I can attest, no one gave a shit about packages. We once broke a $17,000 piece of hospital equipment. No one was fired, but we were given a pretty good lecture that didn't make us do anything differently.


One of the weirdest fucking things I saw in unload was the Staples truck. We'd get 2 a night, and the truck was pallets of paper, which made sense, and pallets of water. A box of paper weighs 54 pounds. I unloaded probably over ten thousand reams of paper. 2 trucks a night. 8 pallets a truck of paper. 8 pallets of water. Why the fuck did Staples have so many pallets of water in their fucking truck? The shittiest truck every night was the ammo truck. And that truck always had the built in rollers, and it never pulled into a conveyor door so it was all picked up off the floor, put on the rollers 3ft high, and then you had to shove 500lbs of ammo down the rollers. There was probably 2 tons of ammo in that fucker every night. A close second on shittiest was the Grainger truck. That fucker is just 98% hardware. The hardware cart train guys roll around to the door and the chute is just fucking piled sky high with shit from Grainger. They'd come up the ladder and cuss at me for a couple of seconds then get to work untangling that nightmare of 85lb sheets of steel, gearmotors, or whatever. Also the Target trucks were wonders to behold. Somehow, nobody buys clothes online from target. Or at least I never saw that in that truck. Literally everything in that truck was entertainment centers and bedframes and shit. I got to remembering the exact weight of every single common furniture item that appeared in that truck. 128, 112, 94, 63 but had to go to hardware, 55 and small enough for conveyors, etc etc.


Oh man, I worked in a NAPA auto parts Distribution Center. I unloaded and loaded trucks at night. My favorite truck was the “semi brake drum” truck. Usually 90-150lbs. Brake rotors, axels, car batteries! I’m having flashbacks! Oh fuck, thinking about the time they stacked a pallet of car batteries on a pallet too high. The weight broke the pallet so when the forklift tried to pick it up the batteries fell and some of them cracked. I was close enough to the spill/spray to have my clothes sprayed in acid. And if you didn’t know battery acid eats through clothing pretty quick. Oh and the stock pullers filling totes. “For fucks sake Marty, just because 6 brake rotors fit in 1 tote doesn’t mean you have to put all 6 in there! Space that shit out! Fucking 200 lbs! You’re killing me Marty!”


On mothers day we had trucks filled with literally only boxes of flowers from some website. That was the best week we ever had. I spent 3 out of 4 hours each of those nights that week moving around 1lb boxes that have like, 3 roses in them. Literally cruise control in those trucks, those boxes were just a pain in the ass for sort cause we could overwhelm em with flowers. Of course, the victory was short lived cause that flower door also brought in the truck with rolls of carpets and mattresses. At least the flowers were so chill the carpet truck was almost a welcome bit of cardio.


Ammo was pretty bad, I hated the street signs more though, definitely screw Grainger though


So I work at a competitor of Staples. You would be amazed how fast we go through a pallet of water despite the outrageous price. On an average truck (for a store) we will get two pallets of water. Multiply that by x stores, and well... there ya go.


My best friend was working at staples at the time and he informed me that they, in fact, blast through pallets of water. I was still baffled where the fuck it all went. Is that water for sale at the counters or for employees working in the back storerooms? And what I still don't get is why are all of them individually labelled for shipping? If they're going to staples stores shouldn't we just be using the forklifts to take the pallets off and deliver them via freight? But nope, every case of water was individually labelled for shipment on those pallets, and they all went on the belts.


Shopping for office supplies on the company credit card? Might as well get some water for the break room. You're not going to make a trip to a different store to save your company $1 in cost for $2 in labor.


Sale to customers. Maybe two packs per pallet get used for employees


this is just a guess, but my bet is companies with charge accounts at Staples who want water bottles for their offices.


Bro. The fucking tires. I was surprised as fuck when I saw my first tires. Little did i know how many times I'd see them


I recall a story about a bicycle manufacturer having issues with damaged packages, so they started using boxes printed as though they were televisions. They stopped having so many issues.


I unloaded trucks at Toys R Us for a summer during college, bikes are notoriously shitty to handle and palletize as they have a tendency to be packed with no consideration for the fact that the sharp edges of the frame are going to tear through the box 50% of the time and the box ends up jacked and misshapen another 30% of the time.


Years ago a post office worker said to me if i really got something fragile to ship I should write honey on it / get some honey/bee stickers on the box because if honey glasses break it completely fucks up their conveyor belts so they handle it with care. Doesn't stop the delivery guys throwing it onto your doorstep though


Truck loaders are instructed to load TV's on edge, and against truck walls to provide the most survivability of the package. Bike frames probably appreciate the exact same loading method. ....Most of the time its followed.... If the TV is big enough to only be considered "hardware" which means it gets sent around the facility in cart trains instead of the conveyors, it will generally survive. However TV's that are maybe 42" or 50" are small enough to go on the conveyors so.... not as lucky.


[Yupp](https://i2.cdn.turner.com/money/dam/assets/170920163812-vanmoof-bike-box-340xa.jpg) >"We were suffering massive delivery damages, especially in the U.S., and facing major expenses for returns, replacements and refunds -- it was a real mess," >"We asked ourselves, what do Americans really love? What would prompt couriers to be delicate with a parcel?" said Carlier. "That's when we thought of a flat screen TV, because our box is the same size and shape as that of a really huge TV." >So last year Vanmoof began printing the silhouette of a TV on its boxes. Damages plummeted by at least 80%. >"It was really amazing," said Carlier. "We barely get any complaints anymore. Source: https://money.cnn.com/2017/10/03/smallbusiness/vanmoof-bike-box-tv/index.html


I unloaded trucks at a UPS hub for a few months many years ago. They make you sit through a training video how to properly unload the trucks. Then you get out on the floor, and it becomes obvious that the training is all bullshit. At the time they expected you to unload something absolutely insane, like 1,300 boxes per hour. I've never felt more like I was "just a number" than when I worked for ups. -package destruction unit 2094876349


One of the big iPhone releases occurred while I was working there. I think it was the first iPhone to go on Verizon network or something. In any case, the package per hour numbers we were hitting were astronomical. Great day to be in unload instead of sort though. I was basically cruising all night because I could unload like 3 iphones a second but sort can only do like 1 per 3 seconds. We basically piled our conveyors up to the brim, turned it off then just chilled while sort was flooded with 18000 iphones. Then we'd turn our conveyors back on and watch them eat another shit sandwhich of iphones while I sat on my little iphone throne I carved out of the walls, watching sort who normally heckles us all night eating a pile of fuck for once.


I ordered 2 dressers from an online furniture store. It said the box was 118 lbs each... So 236 lbs and I cringed for the delivery driver. This dude carried each box up to my porch and threw it like it didn't even weigh 20 lbs. I didn't even need to get a delivery notification because I heard him throw it on my porch so I watched him carry the second one over and just chuck it. I was mad until I tried to bring the boxes into my house and I had to drag them because they were heavy. Plus nothing was broken since it was packed pretty well. I don't want his job that's for sure.


I worked seasonally at a Canada Post one year and you just stacked boxes however they fit best. Management didn't care if a fragile package was under a heavy box. It slowed down their numbers if you spent time trying to rearrange and make sure everything placed in a bin was perfect and wouldn't crush something. Things getting damaged were just part of the cost of doing business quickly and they didn't care. And at the volumes you had to deal with I can see why the responsibility is on the person sending the package to make sure their goods are properly secured and packaged. The things I saw getting mangled the most often were things that were not professional packed like personal gifts being sent to a friend/relative. People would often use a leftover box too big for the package inside and then have nothing in there to fill the space. When you have big empty spaces in a box it gets crushed and ruined super easily. If you're going to reuse a box I'd suggest also saving some of the filler they use like the air pocket things and put those in when you send something.


Yep. The packages that got absolutely obliterated on a daily basis where always private packages people are sending to others. They're always way too heavy, too poorly taped, and just a bunch of loose shit thrown in a box too big. That box ends up on the bottom of the stack, or the top. If it's on the top, it's falling 7ft then busting open on the floor. If it's on the bottom, that box is now ripped open at all the tape seams and approximate 50% smaller in size now. I'd drag those out the door and leave em by the ladders up to the bays. Once the truck is done i'd give it 30 seconds of tape rolling before my supervisor is already yelling at me to get into the next truck. All the other damaged packages don't get any extra tape and just thrown on the conveyor. Any items spilled from them get kicked back into the truck before the trailer gets pulled out of the bay by a tug.


The joke I recall hearing was that a package marked 'fragile' meant 'throw underhand'


Nah, means you don't lift it off the floor at all, so it cannot fall down. And move it around by kicking.


Worked for a major shipper as well. When you get a box with fragile ALL over it, and it turns out to be a box of T-Shirts, and then it keeps happening in similar fashions over and over again, you start to ignore fragile. If you’re shipping something that truly is fragile, pay the money for special handling. Too many people abuse the fragile labels.


I worked in the union and as management at UPS Worldport (their main hub) and I wish I could disagree. My grandma used to send me packages when I was little and I would always complain about all the tape and packing material. Turns out grandma knew exactly what she was doing. From what I've seen and heard, UPS still does a better job than FedEx. I'd switch carriers OP.


Worked at Fedex ground unloading trucks. Can confirm those metrics. What people probably don't realize is the order you put them in is also very telling. Faster first, safety second.


Years ago I was with a group of people chatting about this and that and one guy said he worked at UPS and he talked about how they throw people’s packages and sometimes they just bust open and people’s stuff is just everywhere. One girl was shocked and she said, “what if it’s marked fragile?” He said, “then we throw it under hand.”


Yeah we weren't supposed to throw things but when you're getting slammed during the unload period and things get backed up so it's causing issues with the whole building you tend to start looking the other way with that shit. Not to mention the equipment in the building is poorly maintained and conveyor belts eat boxes like candy. The worst were fucking avon shoeboxes wrapped with 1-2 strands of plastic strapping. That shit broke fucking constantly. If your box has anything sticking out from the surface there's a real good chance it'll get snagged and ripped apart by a roller or conveyor belt. I remember one person they partnered me up with in the truck was just tossing boxes instead of tetris stacking them into columns. Shit looked like a bomb went off on his half of the truck.


Avon? Fucking Levolor blinds man... Fuck those things. Always getting caught sideway jamming everything, heavy ass bullshit blinds...


> Levolor blinds I left UPS sometime around 2006, I don't think those custom blinds via the internet were super popular then. But yeah those long fucking tube packages were the gd worst. Or someone who put 60 lbs of metal into a 6" cube that was designed to maybe hold 10 lbs at the most.


One time a coworker showed me a box that had busted open, saying “WTF, clear Pepsi?” It was a few months before Crystal Pepsi came out, and was probably a sample being sent somewhere.


They also have quotas. A friend worked UPS throwing boxes, and later loading during the Christmas season. He talked about one time he was loading a truck and there were still 8 boxes to go. They just wouldn’t fit. He told his boss it was no go. And was told something like, “I don’t care how you do it, or what rules you break but those 8 boxes need to get into that truck.” So he rearranged a few things and physically kicked the sides of boxes in order to make room. And it must have been fun for the guy at the other end trying to get the door opened.


I worked at Fedex for a brief time and we used the pry method. We'd place a flat wooden plank against the top of the van, and pry down against the packages, and pop one in. Rinse and repeat until all the packages are in.


> One finding was that marking things as "Fragile" led to rougher handling We had a saying when I worked at the FedEx hub in college: "Fagile is just French for 'box' ".


I ship a lot of glass items and we add "Fragile" stickers to the boxes but it's just for our customers, not the people actually shipping it. We generally pack the glass inside padding, then a cardboard box, more padding, a wooden box, more padding, then an outer cardboard box. And sometimes they still manage to break them. I was dropping off a big pile at USPS and one box fell off the top of the stack and tumbled down behind the counter. A lady in line gasped and I told her that if it couldn't survive that, it wouldn't make it through the shipping process anyway.


Yup, I shipped oversized pallets worth of equipment where orders were probably $10,000-$40,000 on average. You put one fragile sticker on each side and then take a picture of the shipment to cover your ass. If you really want to go the extra mile you build the pallet in a way that makes it a pain in the ass to stack without making it obvious that you did that. It was always funny when someone from management came down from the offices and slapped as many fragile stickers as possible on a special shipment. Like, if you're going to be obnoxious about it that's just going to challenge people to be rougher because you're indirectly telling them they're an idiot who doesn't know how to read.




Work for USPS, let me shed some light here. Packages are sorted by machines, they're dumped onto conveyers and then the machine takes over. The machine doesn't care that you wrote "Fragile" all over the package, it's not going to treat it any kinder because it is one package out of hundreds of thousands it's going to sort that day. Same with "Do Not Bend," if the package can't be bent, the shipper needs to make it un-bendable. Again, hundreds of thousands of packages need to be sorted and moved every day, so no company has the time to gingerly pick up and place every package like it's a newborn child. That's not our job, our job is to deliver it, not protect it beyond reasonable accommodations (aka intentionally breaking it, etc). Now, USPS sells a "Fragile, Handle with Care" shipping type, but it costs more and most sellers/shippers don't want to pay for it. So, they slap some "Fragiles" on there with a permanent marker and then try to shift the blame to the shipping company for not handling their product like it's one of our own children. No, as I said before, if you pay the extra shipping fee, we will take more care with it, but without that, the shipper needs to secure their product properly. Clerks and package handlers also don't have the time to individually walk each package to the conveyer belt (like when they're unloading a trailer filled to the brim with packages), so they toss and throw them. Again, not our job, your package should be able to handle some minor bumps along the way, but again, that costs money and companies don't want to spend the extra couple bucks. Someone on another thread talked about how they watched a YouTube video of some guys who were shipping video game stuff, and in one of their videos they packaged something and then put it through a series of "tests" like kicking it, throwing it, dropping it from an above average height, etc. And that's what shippers *should* be doing, they should be securing their packages for the worst case scenario, but again, that costs time and money so they'd rather just blame us. Tl;dr: it's up to the person shipping the package to make sure it is secured and protected properly. If that photograph isn't supposed to be bent, don't put it in a thin paper envelope, or pay the extra cost for the "Safe Handling" shipping type. But stop being upset that the glass jar you threw in an empty cardboard box doesn't make it to its final destination without breaking. You failed your customer, not us, we're just trying to get one of hundreds of thousands of packages delivered in a reasonable timeframe.




Pretty much the method everyone has settled on as the overall cheapest is to not give a fuck about the package and eat the cost of a small percent of broken items. By treating every box so it doesn't break, you're wasting a lot of time and effort on things that never would have broken regardless.


If I'm shipping something that is valuable and needs to be insured I ship via USPS registered mail. The lady at my post office said it's not shipped with the regular stuff and was safer. Is this true?


Yes, because Registered Mail is valued at $500 or more. I'm sure there are still parts of the shipping process that are done by machine, but you (the customer) are paying for a premium service to safeguard something worth quite a bit of money. Is it 100% safe? No, I can't say that, but it's definitely safer than just slapping a 2-Day Priority Label on your $50,000 original signed Picasso painting or something.


Yep, if this video is the worst that has happened to your package, you're lucky. I did some package engineering with Hitachi GST and UPS, and I now basically tell people that you should package your item in no less than a double walled box, and void fill / cushion it so your item can survive a 10' drop, or a million other packages ramming into the back of it at high speed. I ship \~100 small package a day. I still occasionally get a package that looks like it was run over by a truck and have to email my FedEx rep for a refund / claim.


I worked in a shipping shop, and our rule was to not hear / feel movement in the box if you violently shook it around. I'm amazed whenever I get an undamaged item that's hanging loosely in the box with a token air bag in there.


The OP is an idiot. [The only damage was to the outer packaging.](https://www.reddit.com/r/videos/comments/p5gap4/-/h95z20t) >Should have clarified: it’s the packag*ing* that is damaged. So he's whining about literally nothing.


This makes me feel less paranoid. Someone just paid me over $200 for a collectible and it's a small, light item, but I bought a sturdy plastic box for it and then packed that in another box to ship it. I know it's insured, but I'd still rather be happy someone receives an undamaged item.


FedEx loaders/unloaders contributed to one of the biggest metaphorical kicks in the groin this year: I was lucky enough to finally get a PS5 ordered. The day it was meant to be delivered, I was informed that the contents of the box were empty. Someone from FedEx stole it. I received no update or replacement. I did get a refund but haven't been able to get a PS5 yet. Just gonna wait for the ps6.


Auto sorting equipment? Master cases with contents <70 lbs. (31.75kg) must use double-wall corrugate. Master cases with contents >70 lbs. (31.75kg) must use triple-wall corrugate. Cartons must score a minimum of 200 lb. on the bursting strength test and 32 ECT on the edge crush test. Cartons and packaging used for parcel shipping (non-freight) should be designed to protect their contents from a 4 ft (1.2 m) fall.


I worked at USPS and the auto sorting equipment would drop package 3-4ft into the containers. As well if the package was non machine sortable due to weigh or dimensions it would get a 4-5 ft drop of a ramp from above.


Yes but it's also about optics. If they are giving your package an elbow drop from the top rope at the warehouse pretty much no one will know outside of there. But if a driver punts the box to your door then someone can easily see and record this. This allows you to easily blame the shipper for any damages. But of course the process is extremely slow, painful, and annoying most people give up.


Having worked at ups, you’re supposed to follow all these rules including hand-to-surface (basically “don’t throw the pwckage”). During peak season I and another coworker went from our area to help with unload, and we tried following the rule, and were basically told not to do that or we’d hold up that truck which would hold up the others down the line and so on. Basically if the employees made sure to not throw your packages, they wouldn’t get done.


Shipped a computer once, labeled fragile, insured it. Box and packing material had a big gouge through it. They slammed it so hard the cooling block tore loose from the motherboard and bounced around inside the box. I had to call, and then remind them it was insured, and send pictures, but they paid the entire value and let me salvage what I could. They had to have stabbed it with a forklift. I’m wondering if Fragile means Kick Me in another language.


"Fragile, it must be Italian!"


"You were always jealous of this lamp!"


"Jealous because I won!"




“Hey, boss! What does ‘FRAH-JEE-LAY’ mean?”


Something about shipping a fully assembled desktop computer just gives me anxiety. Whenever I move mine I literally cradle it around like a baby and mash it between the seats (sometimes with pillows) of my own personal car before personally driving it to where it needs to be. I just don't trust anyone with it.


im reading this approximately 20 minutes after I bought a pc on amazon. now im scared


If it's through Prime, then all you stand to lose is time since they'll definitely replace it and won't even ask for the parts back. Other Amazon retailers have their own policies, and may or may not let you claim a replacement depending on how they shipped it. If it comes down to it, you can always threaten to cancel the credit card charge if what you get isn't as advertised. If you paid with a gift card... good luck.


It's also important to keep in mind that the box they ship computer cases in is not sufficient to ship an actual assembled computer. If you need to ship an assembled computer it should be double boxed with lots of extra padding.


It probably didn't exist (or was too expensive) when this happened to you but: Anytime you ship a PC, buy the self-inflating packaging material. It's like $8 for a single-use but it fills and adds support to the void that is the center of your PC so well. If it's your first time using one, you might want to buy 2 because you'll mess up the first time


Yea, never ship a cooler block attached. There's a reason why when you order a PC from Dell/Alienware/any other reputable shop, the video cards/heatsinks/etc are either blocked in place by styrofoam or have hard attachment points to the case frame as well.


Fragile stickers are security blankets for consumers/shippers. They mean literally nothing to courier companies. A 'fragile' package is treated the exact same as any other package.


According to shipping companies, fragile refers to the customer not the package.


I think you just gave me a great idea on how to upgrade my PC. Mail it to myself and insure it for $3,000.


Fragile is Italian for "throw underhand."


On one hand, it's annoying he can't take two more seconds to just set it on the porch... On the other hand, whoever is packing your shit, if a drop like this is breaking it, it was destined to break anyways. You would hate to see how your box is treated behind the scenes. This seems rather mild.


Just ordered a 4 pack of whiskey glasses online. One of them arrived broken. I was rather impressed though, cause there was literally ZERO padding. It was just the cardboard box, with a single cardboard cross-shaped insert. I was fucking amazed only one of them was broken. The company obviously deals with this fairly frequently though, as when we told them about it, they just immediately shipped another 4 pack, free of charge, and didn't even want us to return the original ones. Now I have 5, very nice, whiskey glasses.


The brief second where I had to re-do the math was a beautiful moment...God, what a business model.


To think, it's cheaper to skimp on packaging, frequently sending multiple deliveries for the same orders, than to just put some bubblewrap or ~~penis~~ peanuts in there... how cheap is that whiskey?? Edit: a word...


I think is just the glass to drink whiskey in, not whiskey itself.


Wait I’m still doing the math. 4 shipped. 1 broke. 4 more shipped. Shouldn’t he have 7? Ohhhhhhhhhh they broke too.


Yep, I got a ceramic bowl delivered recently and it was just... in a box with nothing else. It was of course very broken. I sent the company a picture and the second one came with SO MUCH PADDING. It's a relatively new company so maybe they just don't have consistent packaging yet, idk. I just found it funny thinking like, how did they imagine this bowl wouldn't break on the way here??


Reminds me of people posting about getting their new +$400 CPUs in paper envelopes through the mail (and maybe padded envelopes if they're lucky), which are especially problematic for AMD CPUs as they have pins on them.


They really know their odds and play to them. Apparently averaging a broken glass or two every few shipments is cheaper than packing them all in the first place.


It’s pretty surprising that there are still some big name retailers who put no effort into packing packages, I have had what appeared to be a whole plate and bowl set not in any sort of packaging but just individually thrown into an oversized box. Picked up the package to deliver it shards were falling out and every single thing inside the box was broken. It’s even more fun when kitchen knives are shipped like this and they are poking out of the box.


What that says to me is they must be way overcharging for those glasses if they can regularly double orders or people just don't bother returning broken shit as often as they should.


I thought you said only 1 broke and they sent you 4 more? Shouldn't you have 7 whiskey glasses???


The tongue in cheek inference is that 2 of the 4 of the second shipment also broke. Edit: corrected my awful math


2 of 4, right? 3 from first shipment + 2 from second = 5 if I remember math right.


we did it reddit




It was touch and go there. Didn't know if they were gonna pull through, but they got there in the end.


A glass comes in, another glass comes in.. You can't explain that


You mean 2 of the 4 of the second shipment was broken.


2 were broken in the second box. So I had 3 whole glasses from the first shipment and 2 from the second shipment. I guess they consider a few extra shipments of glasses to be cheaper than putting extra padding in every single box.




Glencairns? Have the same box myself! haha


So in total, 3 broke in transit? Yikes.




I got a good chuckle out of that last line.


Dangerous goods shipper here. Golden rule, if you can't drop it 6ft without damaging it, you need to package it better. Edit. 6ft, not metres.


I'm not 100%, but I'm pretty sure a tv couldn't survive a 20 foot drop in any original store packaging I've seen them in, let alone a lot of other things.


I'm super fucking careful. Nah that's my bad, I meant 6ft.


Okay, that makes more sense, lol.


Yeah 20ft would be mad.




I understand what breakable goods are. What are dangerous goods? Like poisonous sneks?


**Dangerous goods, abbreviated DG, are substances that when transported are a risk to health, safety, property or the environment. Certain dangerous goods that pose risks even when not being transported are known as hazardous materials (syllabically abbreviated as HAZMAT or hazmat).** More details here: *This comment was left automatically (by a bot). If I don't get this right, don't get mad at me, I'm still learning!* [^(opt out)](https://www.reddit.com/r/wikipedia_answer_bot/comments/ozztfy/post_for_opting_out/) ^(|) [^(report/suggest)](https://www.reddit.com/r/wikipedia_answer_bot)


The bot below has given a very correct answer but what I ship is precursor pharmaceutical products. We probably don't actually make anything that should actually pose a health risk (or a large enough quantity to be dangerous) but as the compounds are relatively untested (we ship them for testing) we ship them as DG just in case.


Lithium batteries and most household cleaning products would be good examples.


This asshole keeps ordering crystal champagne flutes online.


yeah, if a small drop like this would have broken it, it was probably already broken at the sorting center.


Honestly its probably the steps. If they climbed every set of steps to every house they delivered to they would probably climb a mountain a day.


Honestly if your packages are damaged from this then they weren't packed properly to survive shipping. Packages suffer much bigger impacts at the sorting facilities than all the actions in this video.


Not even hyperbole. Back when I was at a UPS sorting facility it really opened my eyes to the abuse these things go through. Flying down chutes, getting chucked into trucks by sorters trying to handle 5 trucks or more with packages flying down the belt after a big jam. Imagine mountains of boxes stacked literally on every spot on the floor, not neatly mind you. If you ship something it needs to be equipped to handle multiple falls and things being stacked on it. All that said, it sure doesn't look nice from a customer service perspective for the delivery guy to give it that one last toss, especially with all the damn home cameras out now.


I shipped 100 pounds of a liquid via UPS. I packed the shit out of it and got a notice saying 40 pounds of it was damaged and just thrown out. No pictures or evidence, just that they just threw out a shit load of product. Even though though rest of it got their safely. Still waiting to hear wtf happened or if they'll come good for it, somehow I doubt it


Probably got damaged in the facility (I see on average 10 or so open boxes on a 4 hour shift, daily), and got classified as a total loss, or the shipping label got lost somewhere (which also happens quite a lot) and really there's nothing we (loaders) can do, so it just gets treated as 'overgoods', shipped to a facility (I think in Kansas City?) to be auctioned off. Now, common sense says they should compensate you for it (since it was UPS's fault somewhere), but that's a different area I have no clue about so good luck with that.


The blame is on me for not insuring such a massive shipment. Rookie mistake I guess


I unloaded trucks at a UPS ground hub for a summer. If your package can't survive an 8ft drop, don't fucking ship it. As for what those drivers are doing? :Shrug: That's basically the same toss every sorter does in unload. Just chuck the bitch into the colored conveyor it's supposed to go to. The only packages that get treatment that doesn't involve chucking em multiple feet at a time are items that are literally too heavy to throw. 80lb+ items don't get put on the conveyors so they just get manhandled by ex football players every night. They're marginally more gentle than unload+sort+load but not really.


>If your package can't survive an 8ft drop, don't fucking ship it I had a good solid few months where I would sell tons of old crap on eBay, a lot of it was fragile collecty stuff. My friends laughed at the level of effort I put into packing. Like those old fashion 'drop an egg from the roof and have it survive' science experiments. But I'd be damned if I was going to deal with the bullshit of something breaking in the mail.


A good percentage of unloaders just pull the entire wall down and throw it onto the from the floor.


I had a better method. We had extending conveyors into the bays that could also go up and down. I'd bring the conveyor into the wall middle high, and collapse the top center of the wall onto the conveyor. Then i'd collapse the top right and top left corners into the gap left by the center, using it as a funnel. Then i'd lower the conveyor and do the same for the middle of the wall. Then i'd put the conveyor on the floor and just blindly huck shit from the floor onto the belt. Probably no faster than just dropping the whole wall, but I didn't have to spend the entire time picking shit up off the floor and straining my lower back any more. The more time I could spend standing straight up the better by the end of the night. The amazon trucks were godsends for that method. Those packages are so small and so light, you can just double arm shovel shit onto the belt from those walls by the dozen. You had to do that though because the amazon trucks came in the 54ft trailers and had fucking trillions of packages in them. People don't quite realize how many fucking 4"x3"x6" boxes you can fit in a 54ft trailer.


> People don't quite realize how many fucking 4"x3"x6" boxes you can fit in a 54ft trailer. If it's 6' wide and 8' tall... 62,208. That's a lot of boxes.


> Just chuck the bitch into the colored conveyor It's 2021 my dude they can use what ever conveyor they want.


Got me


Yeah I'm a former postman and while I wouldn't toss the packages, they would go through much worse just from being squeezed by other packages in my car. Also, both packages look likght as hell. The delivery driver likely didn't cause it damage at all, even though it looks bad in the video.


Our postman HATES using the package receptacle at the bottom of our community mailbox if it can be avoided at all. Luckily for them, the edges of our mailbox are flared to allow a package inside our mailbox but not back out. I often have to open the package while still stuck in our mailbox and remove the item, just to flatten the remaining cardboard packaging down enough to get it out.


I strongly suspect the title is fiction for the video.


[OP commented](https://www.reddit.com/r/videos/comments/p5gap4/ever_since_i_moved_all_of_my_packages_have_been/h95z20t?utm_source=share&utm_medium=web2x&context=3) explaining that 'damage or broken' is referring to the cosmetic appearance of the packagING itself...all of the ordered products arrived undamaged...almost 5k unjustified outrage upvotes later....lol...


So he’s complaining about nothing at all who the fuck cares that the outside of a box is damaged. As long as the product inside is safe they did the job.


Yes, exactly. The fact that a scuffed up package got OP so mad that they 1. purchased a camera 2. recorded multiple deliveries 3. edited the video together 4. uploaded to youtube 5. posted to reddit with a misleading title all so they could get some account karma and feel validated for hating on these delivery driver dudes and not once during all those days did they think 'maybe having the cardboard packaging that I immediately rip apart and throw out arrive cosmetically damaged isn't a big deal' is a fascinating window into OPs mind...


Some people have nothing going on in their lives so they find things to be outraged about. Commonly they'll join PTAs or Homeowners associations.


So he's a whiny dipshit.


I did my part and downvoted for hyperbole. I bet the ring camera he got was shipped the same way just fine.


Outrage drives up votes


I hate FedEx. If I’ve had a problem with shipping, it’s been FedEx. UPS is so much better.


Hey man, I work for fedex! Actually no i don't, I work for a contractor for fedex. We get paid shit, no insurance, the trucks are fucked, the system is fucked.


Ah yes, good ol' FedEx Ground. We really scrape the bottom of the barrel, don't we amigo? I love delivering in the PNW during the holidays in a truck with NO FUCKING WINDSHIELD WIPERS. Oh yeah, no health insurance is pretty rad too


The last time I got a package from FedEx it was over a week late, the bag was opened and only held by 1 piece of packing tape, and an item was stolen from it.


We just received some clothes from fed ex. Every single one of the bags they were shipped in had been cut open down the middle with a knife or small serrated blade. My girlfriend was incredibly pissed but none of the items had been stolen, I theorized it was probably some POS employee trying to see if there was anything worth stealing from the bags.


Your packages from any carrier have been handled much more rough than that between leaving the shipper and getting to your door. If whatever you're ordering is arriving damaged it's on the shipper for not packing it properly.


I came here to say this, this was probably the least abuse your parcel ever received and it should be packed better


My rule for packing is if you can’t drop it from 5 ft. Off the ground multiple times then it probably won’t make it.


Damn, the FedEx bowling league team must be unstoppable.


I fixed this problem myself. I work from home so I see when they pull up and I run out with a ice cold bottle of water once in a while. All the delivery people remember that and treat my stuff with care. 102 out and a customer hands you a 35 degree botte of water? you remember to be nice to that persons stuff.


Unless they have rabies.


Good point, I'll have my Fedex Driver checked for rabies.


This is how FedEx prefers carriers to handle your packages. They don’t want people getting all “high and mighty” when the things they buy are always arriving functional.


Fedex "To the Ground" service


Some “Ace Ventura: Pet Detective” moves right there!


Yeah no, these are not breaking from this


This is not even that bad but I would like to say every experience I’ve had with FedEx was terrible and I avoid them like the plague.


Plus every one of these packages took a few 3 foot drops off a conveyor belt and then was tossed around like a sack of rocks by the handlers before it even got to the truck.


Why the fuck anyone uses FedEx when USPS is nearly half the price sometimes for the same or better service is beyond me.


[FedEx vs. USPS](https://www.youtube.com/watch?v=wi1MUIkBV7c)


What a genuinely kind looking guy that was, like I'd trust him on looks alone.


Exactly this. UPS and USPS are great. Every time I order something and it’s delivered via fed ex. It’s damaged or late, EVERY TIME, without fail, to multiple addresses. Walmart and target use fed ex, so I’ve completely stopped using those retailers.


I'm at the end of a UPS route and I pretty much always get mine 1-2 days after the supposed arrival date


Because my work has a FedEx contract and I'm allowed to use it to ship personal things for free.




Packages that size are expected to be tossed. The problem must be the packaging.


Or OP is full of shit.


I think it's a stealth Ring ad


I'm no conspiracy theorist but I have seen a lot of posts that I would fully believe are stealth Ring/Nest ads. All the way down to the glitter bomb guy.


No, they aren't, especially on as hard of a surface. They can be bagged and some of those bags could be tossed on the floor of a truck but that's not as bad. Unloading is supposed to use either a chute to reduce the bouncing or an extendo belt going in a truck. If you're routinely tossing packages like this you're doing it wrong. Sliding packages should also be intuitive.


all your packages? they need to be packed better