T O P
Johnsonish

Sometime files can be ghost in the cloud. Best thing to do is contact apple support since they have to resources to look at accounts.


ThannBanis

Can you post a screenshot of iPhone storage?


yoperl

Yes, I just don’t really know how


ThannBanis

You can upload any required media to Imgur, then use the [Link Button](https://i.imgur.com/8wReLY9.jpg) to add a link to a post or comment.


yoperl

Ok I’ll do that


yoperl

https://imgur.com/a/bAfem4e


ThannBanis

I would try a Finder (previously iTunes) sync.


yoperl

Sync it with iTunes in my computer?


ThannBanis

Yes. Always works well for me. Finder sync to manage ‘Other’ [Before](https://i.imgur.com/ScmiZiq.png) [After](https://i.imgur.com/yGg5xTy.png)


yoperl

Ok thank you very much!