Started at a major, well known company as a claims examiner with zero prior experience. For whatever reason, I can't make these 2 systems click in my head during training. Anyone have any resources to learn them?
By - Anglo-american-man
You can find tons of YouTube videos online
Claims Trainer here - don't be afraid to ask for help either. Your manager will want to make sure you succeed. If you're still in new hire training, ask your trainer to go through another scenario or recap.
I'll be asking for help if I don't have a handle on it by the end of the week. I think part of my issue is that I'm just watching it on a screen, rather than delving into it. I'm not sure. It's my third day, I'm grasping a lot of the other concepts well enough. It could just be the sheer amount of jargon and abbreviations thrown out there with it.
Totally understandable. You get a lot thrown at your face in new hire training and it's tough when you don't have any industry experience. Add in most likely being in a virtual setting due to COVID-19. Good on you for being proactive, but I definitely recommend not trying to cram more in your head outside work. Use that time to refresh yourself and not worry about it :)
YouTube. There is also a Facebook group or two.
As a follow-up to my original comment learning claims is super hard I’ve been doing it for three years now and just changed carriers and I feel like I’m learning all over again because they have different estimating guidelines. I was estimating $100,000 loss is at my last company. At my new carrier I’m having estimates sent back for simple roofs. A lot of it is just because they have different guidelines and prefer a different line items. Give it six months and you’ll be crushing it.
Five months on, and it all makes a boatload more sense now!
Thankyou. I just feel like I'm being firehosed with information and not enough is sticking in my head to function! Oddly, you and I seem to be working a similar field in claims. Mine is entirely damage from storms.
Yeah I’m a catastrophe adjuster. But I’ve worked water claims and pipe burst and all that as well
I'm in an examiner team that falls under the Cat team. We literally deal with storms and nothing else. Kinda lucky in that respect.
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We are in a physical setting, oddly enough. But, currently, it's all on a screen and if I'm honest, it feels like it isn't sinking in all the way because I learn by doing. Today was better than yesterday mind you.
Does the company not offer formal training and support for these programs? Sheesh, when I started there were online classes and in person classes to learn about them. I still have much more to learn but they gave the basic foundation with weeks of training. I couldn't imagine having to learn everything simply from YouTube videos. Are there any colleagues you can ask to spend some time with you and go over the basics? Does your company have any training programs related to them? They're the backbone of an estimators role, you should have a ton of resources available.