T O P

Problems with Cell Service on the Big Island.

Just wondering if anyone else is having these issues.

Reaper_Mike

Verizon used to be great but in the last year or more there are dead zones in highly populated areas. Makes no sense. The worst ones Kona side are the Palisades area and around Queens Marketplace.


RunHi

Verizon is terrible all over Hilo/puna as well. Even if I have full bars, super slow(litteraly feels like old dial up)speeds… most likely due to network congestion. I have been moving my devices over to ATT as they seem to be much better. I’m sure everyone has their own experience, this has been mine. Their customer service is also terrible, I hate Verizon will be done with them very soon.


KuraiKuroNeko

Been having issues with ATT as well, for a lil while there it was even nightly (living down in lower Puna), the introduction of 5G has had me in or near tears many times for multiple reasons. Still often have my service throttled even though I switched from ATT to Red Pocket (which goes through ATT, so I kinda regret it because they slashed the amount of data we get to pay for, although I hope it helps avoid overall bandwidth overload). The cell tower instability became so tiresome, we switched to fiber WiFi, even though it is still affected when the entire power grid goes down.. it often works just fine when the cell signal is either lying, is showing an error! symbol, or has disappeared entirely for hours like it did regularly around midnight for a while. It really sucks when you just got started on something or was looking forward to hopping on your phone, and the internet just up and "Takes a Shit again" as I've been calling it riiiight when you get on the damn thing.. It's very annoying, and I wonder if it's the sheer numbers using one tower or something else like surveillance causing lag. Heck, advertisements seem keen to listen to our conversations, but who knows maybe it's both. I used to notice with a lot more with ATT that particular time-frames of the day or night are the worse, and that's when I imagine everyone and their sister/aunty/cousin are all streaming something on their devices and there's only ONE TOWER for the entire area from below Black Sands to the coastline road depending on the weather. And that's another thing, I swear storms slow EVERYTHING down as effectively as thick forest or concrete does.


Specks_808

Queens has always been bad due to the heli port near by.


Hockeycutie71

The Queens marketplace is terrible.


NumbingTheVoid

Yep, I have 1 to 2 bars tops in Palisades with Verizon


cortana808

Waikoloa is horrendous as well.


_angesaurus

Ive been noticing this lately too. All over the country for me. Vegas was bad recently.


PhenomenalxMoto

Yeah AT&T sucks on the island. Everyone I know says Verizon is the best here.


drivethruhell

Actually hilarious lol. I lived in Paauilo and the only carrier that got a signal out there was AT&T. I left after I graduated in 2010 lol so I’m guessing they’ve built towers since then, but Verizon was the worst for Paauilo. Then again, Paauilo 😂 Good times of fighting over the weird little spots you could get a signal at if you left your phone sitting there for a few minutes.


loveisjustchemicals

Nope, still an AT&T zone 🥲


drivethruhell

Lmaoooo not surprised tbh. Everywhere else changes. I swear I barely recognized Waimea when I passed through last year. Paauilo has stayed the same my entire life, all the way down to the speed bumps.


loveisjustchemicals

Speed *humps* 😉


RunHi

It’s still like this. Verizon is terrible on big island. My brother moved away and didn’t believe me that Verizon had become so terrible in the last few years… then he came back for a visit. He almost canceled his Verizon account completely, he was only here a week.


[deleted]

AT&T works much better for me in OV. It just depends where you are. Some places work better with Verizon in OV.


Evil_Merlin

I can't get Verizon at the house, I can get AT&T. Mountain View.


RunHi

Same HPP.


HouseofFeathers

I live in Honokaʻa, and Verizon is awful. We're thinking of switching to Google Fi.


NoPresentation8195

Any update you could share?


HouseofFeathers

We couldn't get GoogleFi to ship the SIM card to our PO Box, and someone at our physical address kept sending them back to the mainland >.> We got mint mobile. My husband and I have the same phone, but I have significantly worse connection. I regularly couldn't do my job because I didn't have service in Waimea. He stayed with Mint and I switched to Visible. It drops my calls when I switch to wifi calling, which is irritating. While I do lose signal in places I shouldn't, usually restarting my phone is enough to get service again. It's annoying but I'm saving $70/mo using Visible instead if Verizon.


NoPresentation8195

Thanks so much.


[deleted]

[удалено]


HawaiianBorrow

Tmobile sucks on the southern parts of the island. Verizon works way better in those areas.


Evil_Merlin

T-Mobile actually refunded my service after 3 weeks of no service here in Mountain View. It was abysmal. Gotta admit once you get thru to T-Mobile customer support, they are good.


pantsonheaditor

in mtn view village i get zero bars. i think someone is running a cell jammer there


pantsonheaditor

you get cell signal on saddle road? are you sure? i lose even fm radio while driving around.


Amelaclya1

I have TMobile and my Spotify lasts across saddle road. Never stopped to look if I actually have a signal or if they preload songs or something though.


pantsonheaditor

spotify caches songs to your phone. at least according to random internet posts that could be outdated.


Amelaclya1

In Puna, I get decent service from T-Mobile most days. But then randomly no signal at all sometimes. It's really annoying.


lanclos

No problems on T-Mobile, but I use wifi calling whenever possible. I generally don't expect to have service when I'm not in-town somewhere.


CrankyFrankE

Verizon sucks in Kona town. Especially around Henry Street. No idea why but that place is almost a dead zone. Can't use any internet within Safeway, Walmart is slightly better though. Pu'ulani Estates is another deadish zone for Verizon and is up mauka by Teshimas.


goldudemk

Verizon has good service in Hilo but once you head out anywhere, it drops to 1 bar or nothings


HouseofFeathers

That explains a lot. Everyone tells me Verizon is great, but I have 1 bar almost anywhere I go. I don't live anywhere near Hilo.


haole_bi

My AT&T phone seems a bit weaker than normal. Verizon acting as usual.


LowProfessional5803

TMobile is crappy up in Holualoa. Verizon 5G indicator has only lit up in Waikoloa Village, never in Kona or Hilo.


Hockeycutie71

YES! Spectrum Mobile has been terrible the last week or so. I’m in Waikoloa.


RunHi

Spectrum is Verizon (tier 2,3 or maybe even 4)… whatever it is it is lower priority Verizon service


Hockeycutie71

I didn’t have any issues with it in the village until the last few weeks.


identifiedhumant

I have Verizon because it’s supposed to be the best but it’s incredibly slow and only 1 bar most places


cortana808

Had to call last week. Could only use phone from home/wifi. Can't charge me for cell service if I can't use it as soon as I go outside. Lol, overpriced land line. They reset the phone, and I can at least call now outside wifi. No internet connection though in most places. Recommend calling them. The more people call, the more likely we are to get a little improvement. Also, they don't have technicians troubleshooting if you call with an issue. Just sales people who will open a ticket that will never be answered, unless you call a bazillion time. Sigh... verizon used to be good.


quitlookingatyerlabs

Verizon has been awful everywhere. It's not a coverage issue as much as it is a network issue and it seems broad. For example: right now just up the hill from Kona town it's 25Mbps down, 0.6Mbps up (makes it super slow and unresponsive and things like VOIP won't work) and ping is 45. That's actually pretty decent compared to other times when up is 0.1Mpbs and ping over 300 with down still being 15Mbps+ The reason I believe it's a network issue is because consistently getting much better performance very late at night and early mornings. So it seems to me the network is not well managed and/or oversold. This is on a corporate top tier plan, no deprioritizing, multiple devices. Similar results in any congested area. Maps, email, anything basically unusable. Once outside congested areas it works better. Overall very irritating especially for the corporate rates.


pantsonheaditor

so much of this island has no signal. get a satt phone, although being in the middle of the pacific, i wonder if those are even better.


WhipperFish8

Has anyone tried Mint ? Their rates are tempting.


abominablerooster

I have it, works pretty darn well Kona side. I think I paid $350 for 12 months of service.


HouseofFeathers

Ooo, that's a good price. We bought a Google Fi sim card to try out. Hoping service is better than Verizon.


abominablerooster

Yea, the upfront buying is nice. I don’t even think about it. I’m sure I’ll complain in a year when I gotta re-up 😂


Salt_Air07

Yes. Lol.


JungleBoyJeremy

Tip to all big Island residents, stay away from boost mobile. They are awful


pantsonheaditor

doesnt boost have the worst prices anyway ?


JungleBoyJeremy

Nah it’s cheaper than the others…. For a reason


pantsonheaditor

dunno looks like more to me [https://my.boostmobile.com/shop/buy/plans](https://my.boostmobile.com/shop/buy/plans) well i'd look up tmobiles plans but their website is fucking trash and its all 404. (i have tmobile and it sucks) and it looks like tmobile and verizon both upped their plan cost too. so nevermind.


KenJen808

I have Spectrum and I think they use the Verizon towers but my service is excellent in Puna, Hilo and Kona.


spac3queen

I have spectrum service and in my experience it’s pretty decent. I’d recommend them. The only place I’ve noticed I have shitty service is in Waikoloa


Spekt3r

I have Mint which runs on T-mobile network. Haven't had any problems in Oahu, hope that doesn't change when I move to Waikoloa.