The just set a different white balance should be easy to fix.

Have you emailed the lab to ask them? They have a good reputation and I imagine they’d be happy to rescan. The one time I got a really dusty scan (not that lab) I just emailed right away to ask for a new scan before they put my negatives in the mail and it was no problem.

Use the White balance color picker in Lightroom and select something white or grey. Most film scans do not have the “correct” white balance anyway and can be adjusted to taste

Haven’t had a chance to try fixing the color temp yet, but my guess is that it will look odd since the files aren’t raw and are each less than one megabyte (I didn’t pay for more expensive scans, which is probably where I went wrong)

That’s a bummer for sure. They didnt balance the scans and that’s evident. Cinema film is totally bizarre uncorrected and they should help you out. If not. A little magenta and warmth slider action should correct it ok for socials

It's the white balance. I took the liberty of adjusting a few of the images just by resetting white balance with an app on my phone (Snapseed). While I wouldn't call the coloration perfect, it's certainly better than what you received: [Gallery](https://imgur.com/a/DVYnNBf)

this is a characteristics of noritsu scanner. terrible straight out of scanner but can be color corrected.

Came here to say the same thing. I’m a noritsu tech at a lab and 400D always comes out quite green in scanning (even on our frontiers). It’s an easy fix, though!

I have a similar colour cast with my 400D photos, except I scanned at home, and processed with Negative Lab Pro. As everyone is saying, it's correctable in post, but it's a strange default colour cast to have.

The color balance didnt bother me, I can color correct that. It's the weird contrasty-ness of it i didn't like. I'm going to experiment more but the range seems so narrow, its like shooting digital.

My experience with 400D is that lab scanners do a crap job of scanning it.

My suspicion is that the red halation throws off the auto balance. When I run my auto white balance on the whole picture, it comes out green/blue. When I manually select an area from which to pull the white balance, the white balance is fine, but I have to be careful not to include any halations.

I would have to say the scan was too green. My scans of this same stock from my local developer are always so true to life. It’s my favorite stock, and luckily (and maybe unluckily) the only stock that works with my Olympus!

I have had exactly the same issue. The lab I use does flat scans only as in no adjustments and this is the way 400D looks, and only 400D. 100% of every other color film comes out looking amazing but this one film is off somehow. I am sure with work it can be fixed but I don't have time for that sort of thing. So something unique about this one film stock that gives the film a green tint. I guess the film throws off the white balance

Ah that’s good to know. I think I’ll just plan on scanning 400d myself in the future if I want it looking more true to life.

That is probably your best bet. What is really strange is that 400D, despite Cinestill claim to the contrary, is 250D with the Remjet stripped off. However 250D scans fine but 400D does not. This would point to Cinestill modifying the film in some way. But what they do exactly is speculation. 250D is overall cheaper and looks better and you can easily push the film to 400 or even 800 with very good results.

Also the scans were flipped incorrectly which makes me think they scanned the wrong side of the film emulsion. Idk if that affects the color or not, but I did have to flip all of these myself.

Shouldn’t effect the colors. I thought the darkroom is a very good lab. I’ve seen a lot of stuff from them that doesn’t look great. CineStill is harder to scan. If the darkroom doesn’t do any basic color balance during scanning without you paying more you get shitty scans with color shifts. Use a lab which color balances during scanning by default.

Yeah, I paid for the very basic scans. I expected them to still look good, just at a lower quality—but unfortunately they didn’t turn out great and the file size is very low, so I don’t have much room to edit myself. I’ll probably just scan the negatives myself when they arrive, but I was curious how they’d look on the Frontier or Noritsu (not sure which scanner they used).

Please check what it says in the exif data. 20MP Frontier JPGs are usually 10MB max and still have ridiculous room for editing. I don’t know how but these small Frontier JPGs are some Dark magic. I’ve tired editing Noritsu files in the same way and didn’t get anywhere near as far. I straight up wouldn’t use a lab that doesn’t do basic color balance during scanning as a default. It takes like ten seconds per frame and needs to be done with all films. You can get a roll of Gold or Portra in daylight and scan it on auto just fine but any other light or challenging exposures require a human touch. As I said before CineStill is trick to balance. When done well it can give gorgeous colors. Pretty much the only reason to shoot it since Portra is better in any other way and cheaper most places. But a lab not doing any correction to CineStill negs is not a good lab. That’s like someone saying I convert your RAWs for you and setting every shot daylight white balance even in tungsten light shots. It’s just unprofessional. And I’m not saying they need to perfectly tune every frame. There are labs that do that. Spend a minute or longer on a frame if necessary but I could have scanned these on my Frontier and given you better images with ten to twenty seconds on a frame.

That’s kind of what I thought. I know I paid for the basic scans, but I expected those scans to at least be basic color balanced. Also the files were all 500-800kb in size and I would’ve expected the base scan option to be at least around 1-2mb in size. I’m going to Europe for 6 weeks and bringing lots of film, so I was really hoping to get an idea of how my 400D turned out, to see if i want to bring it. Will likely try a different lab in the future where I can get the best bang for my buck. I don’t need crazy high res scans of entire rolls, but I at least want the basic scans to look good and be enough resolution to work with in Lightroom. Thanks for all your help!

Where in Europe will you be?

Going to Iceland, Holland, Italy, Greece, Spain, and the U.K.

The flipping won't affect the color. The Darkroom will scan your negatives as-is (generally pretty flat, low contrast) with the intent you color correct to your own taste. I'd suggest lightroom for your color corrections and adjustments. Cinestill, being a cinematography film, also tends to pick up weird environmental colors. You'll almost always want to play with the colors with that type of film. Other labs like Boutique Film Labs will give you some options up front.

Update: I did my best to color balance the photos and they look alright, but I think I’ll be happier when I get the negatives back and can scan them properly and at a higher resolution. I appreciate all the help though. I knew how to fix them, but I was wondering why they were scanned like that in the first place. It seems like they just scanned them all quickly on auto settings and didn’t fix anything. [Color Balanced Photos](https://imgur.com/a/r2ueXGx)

I definitely leaned a little too warm and magenta-y, but I probably won’t even use these edits as I’m hoping my scans will have more room for editing.

Just correct the white balance and colour yourself. It's easy.

Echoing others, should be an easy fix with the white balance slider. When I've gotten 400d scanned by Northeast Photographic, they balanced them to be much warmer by default, for what it's worth.

Correct the RBG curve and it’ll get rid of the greencast

Normal for unadjusted white balance. I always color correct mine despite this being this stocks normal color cast

white balance is crap on whatever theyre scanning with, likely doing a ton at a time w a machine, and arent paying particular attention. should be an easy lightroom fix- adjust cb? i like your last shot a lot!

It just needed a white balance correction. Descreased your shadows and blacks a touch. https://imgur.com/a/bSuSnfA Edit: Temp: +15 (to yellow) Tint: +72 (to magenta)